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Troubleshooting

Test Phone
Tests phone lines for line voltage, line current, dial tone, restricted lines & correct phone numbers. Contact us to order.

The emergency phone does not activate
Check the phone line voltage. It should be between 24-48 VDC
Check the button connector on the circuit board

The phone does not dial
Make sure the phone number is programmed and is in location number one.
Make sure there is a dial tone and voltage on the phone line (active line)

Calling party cannot hear called party during call
Check the speaker connection on the circuit board
Raise the volume according to the programming instructions
Verify shielded phone line and shield grounding on one end only
Try placing a call with any noisy equipment off (ie fan)

Called party cannot hear calling party during call
Check the microphone connection on the circuit board
Verify shielded phone line and shield grounding on one end only

Call hangs up after one ring on a ringdown line
Program in two "pauses" (use star key) for the first phone number (location 1)

The phone does not shut off after the call is completed - K-Tech phones are equipped with 3 means of shutting off:
Check the phone line for a "CPC" signal
Check the timer minutes setting. Lower them if necessary
Have the called party press * # (star, pound) on their telephone