• Check your phone line voltage. Your meter should read around 48 volts DC (around 24 volts DC for PBX systems).

  • Check
    your AC power (if you have an AC powered phone). You should have 120
    volts in to the (yellow) transformer and approximately 13 volts out.

  • Reset
    your phone. Remove the phone line, battery, and AC power (if equipped).
    Wait 5 seconds and then reconnect in reverse order.

  • Check
    for key tones and voice prompts. If you hear key tones, call into the
    phone from another phone and see if you have 2 way communication.
  • Verify that the mic and speaker connections are plugged into the board connectors in the right place.

  • Check that your phone line is shielded and that is is grounded on one end only.

  • Check for amperage across the phone line. Your meter should read 30mA.

  • If elevator fan is running, try a test call with the fan off.
  • If your phone is on a ringdown line it may be necessary to program 4, 4 or 5, 5 in your first phone number location.

  • Verify that your phone line is providing at least 30mA to the phone.
  • Do you need an area code to place a call? Do
    you need to dial a 1 to place a call? Do you need to dial a 9 to get an
    outside line? You may need all three to place a call (for example

  • If your phone is AC powered,
    you may hear dialing even if the phone line is not connected to the
    outside world. Use a test phone to verify that you can actually place a
    call and that the phone company has activated the line.
  • If the default security code does not work
    it is possible that the code has been changed. Call us with the phone's
    serial number to learn how to resolve this issue.

  • Remove
    the mic connector when programming. Depending on the installation
    conditions, feedback could be causing the microprocessor to misread the
    key tones.

  • If you have a line powered phone, the provided 9V battery is required to program correctly. Verify that you have at least 7V at the battery.
  • Verify that you have actually recorded a voice message.

  • Re-record your voice location announcement through the microphone, getting as close to the mic as possible.

  • Noise
    on the phone line may be causing the voice location announcement to
    trigger early. Program 6-8 pauses (using the * [star] key) after the
    last digit of the programmed phone number to delay the length of time
    required before the voice location announcement plays.
  • Without sophisticated equipment an Emergency Elevator Phone will not work properly by sharing a line. It is highly recommended that you do not share a line.

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